1. Introduction
HiroSend ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our file sharing service.
By using HiroSend, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information
When you register for an account, we collect:
- Name
- Email address
- Account credentials (encrypted)
File Information
When you use our service, we collect:
- File metadata (name, size, type)
- Upload and download timestamps
- Share settings and expiration dates
Technical Information
Important: We automatically collect and log:
- IP addresses for all users and activities
- Browser type and version
- Operating system
- Access times and dates
- Pages viewed and actions taken
- Referring website addresses
3. How We Use Your Information
We use the collected information for:
- Providing and maintaining our Service
- Processing and completing file transfers
- Sending email notifications about shares
- Detecting and preventing fraud or abuse
- Enforcing our Terms of Service
- Complying with legal obligations
- Improving our Service and user experience
4. IP Address Tracking
Notice: We track and store IP addresses for:
- Security and fraud prevention
- Compliance with legal requirements
- Investigating violations of our Terms of Service
- Protecting against unauthorized access
- Geographic analytics (country-level only)
IP addresses are retained in our audit logs for a minimum of 90 days and may be retained longer if required for legal or security purposes.
5. File Encryption and Storage
All files uploaded to HiroSend are:
- Encrypted using AES-256 encryption
- Stored on secure servers
- Automatically deleted after expiration
- Not accessed by our staff unless required by law
We cannot decrypt or view the contents of your encrypted files without the encryption key.
6. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
- Legal Requirements: When required by law, subpoena, or court order
- Protection of Rights: To protect our rights, property, or safety
- Law Enforcement: To cooperate with law enforcement investigations
- Business Transfers: In connection with a merger or acquisition
- With Consent: When you give us explicit permission
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain user sessions
- Remember user preferences
- Analyze usage patterns
- Improve security
You can control cookie settings through your browser, but disabling cookies may limit functionality.
8. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for data in transit
- AES-256 encryption for files at rest
- Regular security audits and updates
- Access controls and authentication
- Secure data centers
However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Data Retention
We retain your information for as long as necessary to provide our services:
- Account Information: Until account deletion
- Files: Until expiration date or manual deletion
- Audit Logs: Minimum 90 days, longer if legally required
- IP Addresses: Minimum 90 days for security purposes
10. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate information
- Delete your account and associated data
- Export your data
- Opt-out of promotional communications
To exercise these rights, please contact us through the support channels available on our website.
11. Children's Privacy
HiroSend is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child under 18, we will delete that information promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our Service, you consent to such transfers.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email.
14. Contact Information
For questions about this Privacy Policy or our privacy practices, please contact us through the support channels available on our website.